Category Archives: 20/20 Tax Resolution

20/20: Our Most Unusual Cases

From keeping Alaskans connected to saving Christmas, 20/20’s work goes well beyond dollars and cents

Over the past two decades, 20/20 Tax Resolution agents have seen and heard just about everything. Clients come to us because they’re facing devastating setbacks, financial missteps or stumbling business ventures. Our job, however, is not to judge the circumstances of these clients. It’s to help them find a way back to their productive, satisfying and happy lives. In the process of doing our work, we’ll go to great lengths to help clients reach their goal. Our innovative agents are accustomed to going the extra mile, leaving no stone unturned and fighting for the best resolution.

The following are just a few of our most unusual cases from the past 20 years:

The Doubter

You know you’ve done something right when your client is in such disbelief that he asks to call the IRS to confirm the outcome you’ve achieved.

“This client owed around $63,000,” said 20/20 Agent Alberto Douriet, E.A. “After reviewing his file, we found a settlement would have been around $10,000. He wanted an Offer In Compromise (OIC).”

Not bad, Alberto thought. But he suspected there could be a better resolution in a payment plan. Here’s why: Little did the client know, the Collection Statute Expiration Dates were scheduled to expire in nine months. Alberto explained to the client he could pay the $10K with an OIC, or pay a mere $125 a month for nine months until the expiration (a total of only $1,125). Of course, the client jumped at the chance to so dramatically reduce his costs.

“The first few times the client and I spoke, he was set on an OIC and didn’t want to talk about anything else,” Alberto said. “He was a very “hands on” individual, so I sent him information about CSEDs and encouraged him to do his own research on these matters to gain his trust, which I quickly did. Once it was all over, he was in shock.”

Saved From An Embezzler

What do you do when the CFO of your company embezzles more than a million dollars? Throw in the towel and move on, right? Not in the case of an enterprising client from 20/20 Agent Gabe Leap, E.A.

“This case was strange and unusual in that the proprietor of the existing business had nothing to do with the tax liability,” Gabe said.

Not only had a scoundrel embezzled money, but he liquidated the retirement accounts of employees. Without expert intervention, the company’s dedicated workers would be left high and dry – and without a job.

“The taxpayer only took it over in an attempt to keep the business operating so he and his fellow employees would have a place to work,” Gabe said.

A noble cause, indeed. But one fraught with a lot of headaches and risk – not the least of which was potential prosecution from law enforcement. Fortunately, Gabe and his team were able to deflect any charges and de-fuse the situation – and in the end people’s jobs were saved.

“We had to negotiate stays of collections and bring the FBI and the Department of Labor,” Gabe said. “We were able to legitimize the claim to the taxing authorities that the theft was the reason for the accrual.”

Saving A Necessary Service

When you live in a remote area, you’re often at the mercy of Mother Nature and challenging logistics. It’s not always easy to do simple things – and basic needs must be constantly replenished, often from far-off locations. So an airline delivery service that provides necessary goods and services is a critical need.

“Our client was an aviation company that flew critical flights to service remote parts of this state with goods and services,” said 20/20 Agent Joe Cunningham, E.A. “The client flew for the U.S. Postal Service, the FBI and local law enforcement, among other organizations.”

But when tax issues threatened to ground the planes, 20/20 was able to work with an alphabet soup list of government entities and mechanisms to keep pilots (and packages) in the air. All told, the 20/20 team’s efforts to save the company involved coordinating with the United States Postal Service (USPS), the Federal Aviation Administration (FAA), the FMS Division of Treasury, the IRS and others to save the airline.

Cunningham and his team used a variety of mechanisms to resolve the airline’s financial woes.

“We saved their company,” Joe said, “and kept this service available to residents.”

Boy Trouble Leads To Tax Trouble

Sometimes true love is not what it seems. But in the heat of the moment, we swear we’ll do anything to demonstrate our commitment to a relationship. Common sense doesn’t always win out.

“This client had significant penalties as a result of relying on a prior boyfriend who convinced her to be a ‘tax protester’ for several years,” said 20/20 Agent Matt Schiller, E.A. “He persuaded her that income tax in the United States is unconstitutional.”

Matt was able to work with the client to educate her on why she should promise never to take this position moving forward. In turn, he was able to convince the IRS of his client’s new perspective, removing the stigma and bias toward her that her Revenue Officer had developed due to the client’s previous viewpoint.

“I established an installment agreement to resolve the back tax,” Matt said. “We are currently preparing a penalty abatement request.”

Senior Security

Even the U.S. Government can have a heart sometimes. That turned out to be just the case for one of 20/20 Agent Tiffani Million’s clients. Tiffani’s client, a 71-year-old graphic designer, lived off his Social Security earnings and made a very limited amount of extra money through his small graphic design business.

“His business generated very little income and it possessed assets with little to no value,” Tiffani said. “Personally, he had one used vehicle and possessed no other assets with equity.  After he paid all of his monthly expenses, he didn’t have much left to live off of at the end of the month.”

Unfortunately, he owed back taxes of more than $84,000 – a sum he could never even consider hoping to pay. Tiffani recognized his situation was untenable, and performed what some might say was a miracle.

“I submitted an Offer in Compromise on the taxpayer’s behalf for $1, because of his extreme circumstances,” she said. “And the Internal Revenue Service accepted!”

Helping A Client Move Forward

It was a “Catch 22” type of situation for one of 20/20 Agent Sam Million’s clients. The client couldn’t pay her taxes because of lack of work, and she couldn’t land a steady job because of a federal tax lien on her credit report. What’s more, she was facing a $40,000 tax liability.

“The client had been mostly unemployed for several years with the occasional contracting position that would last one to three months,” Sam said. “We had tried several different methods of resolution, including an Offer in Compromise on her $40,000 tax liability. When we finally had an examiner agree to give a settlement of $6,000 the client had no current income and couldn’t afford the repayment.”

It seemed she was doomed to failure no matter what she did. But Sam didn’t give up hope. He understood that a clean credit report could help the client in her pursuit of full-time work – and the federal tax lien was preventing that from happening.

“After several months we decided to pursue a withdrawal of the federal tax lien so she could then qualify for a more long-term job position,” he said. “We had never requested a lien withdrawal with no resolution in place or tax liability being full paid. But we rolled the dice and submitted a request for the lien to be withdrawn so that the taxpayer could qualify for job opportunities and an income that would help her sustain a repayment plan to the IRS.”

The IRS Technical Advisor agreed to this, and issued a withdrawal of the federal tax lien, Sam said. In addition, the 20/20 team was able to negotiate a first-time abatement on the liability, reducing the client’s debt by roughly $6,000.

Saving Christmas for 100 families

Think of this scenario: The IRS issues a hefty levy against your construction company. It’s five days before Christmas. The $1.7 million liability is just $100,000 shy of your total business bank account. You’re forced to tell employees they won’t be receiving their expected regular paycheck right before the holiday.

Although he didn’t sport a white beard and a jolly red suit, 20/20 Agent Mike Ranalli may as well have swept in on a one-horse open sleigh when he told the business owner he had secured a release of the $1.7 million levy just prior to Dec. 25th.

“We were able to get the entire levy released through procedural wizardry,” said Mike. “As a result, the business was able to pay the company’s more than 100 employees. The night we told him about the funds release, our client said that he went home and downed a mug of vodka. No ice. No mixer. Just a mug of vodka. Whew!”

20/20 Hindsight

How We Began, Where We’re Going. Looking back on 20 years in the tax resolution business.

Two decades ago, the tax resolution business was a burgeoning industry. Consumers facing IRS action and beleaguered by complicated tax issues were clamoring for answers and assistance. Taxpayer expectations were high, and were sometimes accentuated by the dramatic results promoted by many of the new resolution firms.

“At the time there weren’t very many companies in the industry,” said Brian Biffle, who along with Tim Shea and Hansen Rada founded 20/20 Tax Resolution in 1998. “There was a tendency for companies to focus their promotional efforts on these spectacular resolutions that were sometimes secured. But the value and peace of mind consumers gained just by having an expert on their side sometimes became lost or ignored.”

Biffle, Shea and Rada knew there was a better way. They felt that clients in need deserved a straightforward approach, an honest assessment of their options and more important, the relief of knowing they were in capable hands. And they knew that increasing competition in the industry would be one way to encourage more accountability for all consumers.

Together, they thought, why not “show ‘em how it’s done.”

“Starting a business seemed like a good idea when you’re in your early 20s and don’t have anything to lose,” Biffle said only half joking. “We were young and we didn’t have mortgages and children.”Anniversary

Thus, on August 3, 1998, 20/20 Tax Resolution was born. The name signified the “perfect vision” the new company could provide to clearly see through complicated tax liabilities and options. The company’s promise: “Visualize a financially secure future.”

“We were really focused on being honest with our customers about what they could and could not accomplish with resolutions,” Biffle said. “We wanted to be realistic about what they could expect from their resolution.”

What’s more, 20/20 wanted to offer clients value without over promising results, resorting to pushy sales tactics or using fear-based hooks to lure nervous taxpayers. The newly formed company wanted to give customers a clear choice in an industry where competition was low and consumer vulnerability was high.

“We knew we could provide plenty of value without claiming that every client was going to save $100,000,” he said. “We could provide a clear assessment of their chances of success and what they could save. And we could demonstrate why it makes sense to hire an expert representative.”

20/20 understood right from the start that the peace of mind generated from having a knowledgeable expert in your corner cannot be underestimated. The company treated clients with respect and as partners on the road to a positive resolution.

“When you start a case you can’t promise things you don’t know,” Biffle said. “Clients respect that you might not have all the answers right away. They respect that honesty. That’s really the foundation of the whole company. Being honest with our clients. Being honest with our employees.”

A lot of disparate issues come together to create a great outcome, Biffle said. Sometimes issues are the client’s responsibility and sometimes they are our responsibility. The key at 20/20 has always been (and will always be) to develop the trust between our agent and the client to create the best possible resolution.

“If you’re negotiating on someone’s behalf for a year and you’re only giving them good news, something’s not right,” Biffle said. “Life’s not always about good news, and when you tell the client both the good and the bad they respect you more.”

With a solid business plan and approach in place, the stage was set for 20/20’s success. Of course, there were pitfalls along the way. Legal and legislative issues arose at times. And of course, there have been the ever-present challenges that come with running any business. There were times projections for company growth exceeded reality – and times when initial hopes for new hires fell short.

“Hiring and then having to lay people off is really tough,” Biffle said. “We care about all of our employees and anyone who has ever worked here.”

Over the years, 20/20 endured the ups and downs to become one of the industry’s most successful and respected firms of its type. Through three different offices and from one employee to more than 100, the company has grown by leaps and bounds. In just its second year (1999), the firm experienced significant growth eventually leading to $10 million in revenue by 2008. To date, 20/20 has served more than 27,000 clients in all 50 states.

Along the way, the company has evolved to meet the needs of clients, as well as to adapt to changing tax regulations and policies. After years of experience, the company recognized the challenges clients can face after their resolution is finalized. Sometimes, life circumstances interfere with a client’s ability to meet payment plan obligations. Other times, a mistake from a taxing authority can negatively impact an agreement. To combat these issues (and others), 20/20 created POA+ in 2008. This subscription-based service provides clients with ongoing monitoring of taxing authorities to ensure that no action on your status is taken without your knowledge. It maintains 20/20’s Power of Attorney on your behalf to ensure quick action should any issues arise and provides continued access to your 20/20 team for any questions you might have.

As for the future, Biffle said the company will continue to develop better and more cost-effective ways to assist taxpayers in an environment that is constantly changing. In the current political environment, decreasing funding for IRS operations makes the type of services 20/20 offers even more essential to taxpayers in need of assistance.

“We hear from clients everyday about how difficult it is to contact the IRS and get answers from them,” Biffle said. “Our worry is that this will only get worse the more the IRS becomes defunded. A person running for office saying ‘I want to give the IRS more money’ is not a real popular campaign slogan. We’re going to continue seeing taxpayers facing these problems.”

On the horizon, Biffle said the company is working to help alleviate some of that complexity by adding services for payroll issues and better financing options for clients. In addition, 20/20 is working on a product that will help clients quickly identify where they stand with the IRS for a low fee, allowing them to obtain the type of information they need to make important decisions.

“We have a lot of great things queued up for the future,” Biffle said. “I want us to continue to do what we’ve always done, which is to provide outstanding, ethical service to our clients. We’ve faced our challenges but looking back over 20 years I don’t see any challenge we can’t handle.”

Top Five Concerns of People Facing IRS Action

You’ve received a letter from the IRS telling you there’s a problem with your taxes. You’re not entirely clear on what the letter means. Yet you are sweating a little. You’re nervous about what happens and what steps you should take next. You’re anxious and are tempted to ignore it all.

Here’s your first step: DO NOT IGNORE THE IRS NOTICE. For your next step, read the following concerns that 20/20 most often hears from clients calling our office for the first time. With our 19 years of experience helping people overcome tax difficulties, we’ve heard just about every concern. Here are the top five concerns common to our clients. Taking Notes

1. Aggressive enforcement and liens

People who speak with 20/20 agents overwhelmingly express fear that the IRS wants payment immediately and by any way possible. Taxpayers want protection from aggressive enforcement actions like bank levies, accounts receivables levies, wage garnishments and asset seizure. While every person’s case is unique, we have a variety of tools we can use to intercede and ensure that these extreme IRS actions are avoided. In nearly every case, we are able to use these tools to give clients the time and space they need to establish compliance and form a strategy to meeting their tax obligations.

2. Difficulty dealing with or communicating with the IRS

It’s not surprising that the second most-frequent concern we hear is that resolving this issue will require inordinate amounts of time, effort and frustration. Who hasn’t sat on hold trying to reach an account service representative? Taxpayers envision a customer service nightmare multiplied tenfold by government inefficiency. Because we work with the IRS all the time, we’re familiar with the agency’s communications processes and we know how to reach the right person to get the right information. We take over communication and do it for the taxpayer, freeing them up to run their business – and their life.

3. Revenue officer showing up at place of business and employees or others finding out about liability

While the IRS is stepping up enforcement and collection efforts of unpaid or delinquent taxes (particularly employment taxes), the agency does work to respect and protect a taxpayer’s privacy. However, in a busy office where documentation and information is shared widely, it’s entirely possible that some news about tax issues may filter out to others. But any employee or other individual will feel less anxious when they know a qualified, experienced tax resolution company like 20/20 is working on the case. The alternative is to have employees or others worry that nothing is being done to manage the liability.

4. Debt to IRS growing out of control (penalties and interest accrual)

There are very few ways to avoid having to pay interest when a tax obligation is delinquent. However, 20/20 can make certain that all obligations, interest and even any penalties will be the least amount allowable under the law. The bottom line: Doing something to resolve the situation is always better than doing nothing.

5. Getting a good and manageable resolution.

Finally, 20/20 clients are worried about achieving a fair, manageable resolution that won’t break the bank and will alleviate their worries. Fortunately, we’ve been helping clients achieve this goal for almost 20 years so we can say with confidence that we can help most taxpayers. We’ll use our experience to obtain the best resolution available under your specific circumstances.

While reactions to potential IRS action vary, it’s fairly typical for clients to feel some or all of the above concerns. Some people seem unfazed and are not frightened of the IRS at all. Typically, this reaction comes from taxpayers who have dealt with the IRS previously. The strongest fear many people experience is that others (employees, spouses, friends, etc.) will discover the problem. There’s a certain stigma about owing money to IRS – and they worry what others will think.

But the truth is many people experience these types of problems and it doesn’t indicate any lack of character. Taxes are a complicated issue – and running a business is always challenging. What’s important is recognizing when you need help in order to keep any problems from becoming overly burdensome. That’s precisely why we exist.

[Infographic] 5 Common Business Owner Payroll Myths: Debunked

When it comes to running a business, ensuring that payroll obligations are met, both to employees and all applicable taxing authorities, doesn’t come without challenges. While there are a wide variety of resources available to help businesses of all sizes manage their payroll obligations, perhaps no other challenge can be as “taxing” (particularly for small- to medium-sized companies) as ensuring that these obligations are met.

If you own a company, take some time to familiarize yourself with some of the most common myths many business owners believe when addressing their payroll tax concerns.

 

Five Common Payroll Myths Debunked

Questions about your unique situation? Learn more about ways we can help or feel free to contact us at any time!

To download a high-resolution version of this infographic, please click here

Advocate to IRS: Focus on Taxpayer Services

 

Each year the National Taxpayer Advocate authors an annual report to Congress. The report typically focuses on Ms. Olson’s evaluation of how she views the IRS performance when it comes to addressing its mission as well as recommendations for improvement. This year is no different.

“This is arguably the most important piece I have written about the IRS in my fifteen years as the National Taxpayer Advocate.” Nina Olson, National Taxpayer Advocate; 2016 Annual Report to Congress

In the most recent report (which can be found here), Ms. Olson takes aim at the culture of the IRS. She reiterates a message that she has sent to Congress in the past, “To create an environment that encourages taxpayer trust and confidence, the IRS must change its culture from one that is enforcement-oriented to one that service-oriented.” The message is not a surprising one given Ms. Olson’s role as our nation’s taxpayer advocate.

And yet, it is reasonable to assume the IRS may not agree with her vision for the future. Certainly, the IRS has shown signs of a commitment to improving a taxpayers experience with the agency through various initiatives such as the ‘Get Transcript’ portal. But the agency has a long history of viewing enforcement as a critical component of its mission and ensuring taxpayer compliance. In Ms. Olson’s report, it is noted that the IRS allocates 43% of its budget to enforcement and has proposed an increase of that spending by over 7% in the upcoming fiscal year.

Another point made by Olson in highlighting the IRS’ mindset is the IRS’ quiet rewriting of its mission statement. In the Restructuring and Reform Act of 1998, Congress directed the IRS to, “restate its mission to place a greater emphasis on serving the public and meeting taxpayers’ needs. In response, the IRS adopted the following mission statement: Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all. In 2009, the IRS changed it to read: Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the tax law with integrity and fairness to all.

In addition to her emphasis on changing IRS culture, Ms. Olson also makes a strong case for the simplification of the tax code. Olson remarks that it has been 30 years since the Tax Reform Act of 1986, the last major effort at significantly simplifying the tax code. And that in each year since the Tax Reform Act the code has grown more complex. The complexity burdens taxpayers and the Service alike and as a result, must be simplified. In this sentiment Olson is not alone. Even among tax practitioners, whose work often centers on assisting taxpayers comply with the tax code, there are calls for consistency and simplification through organizations such as the NAEA and AICPA.

With the political climate seemingly focused on substantive change to government, tax reform may have real potential. A significant shift in the allocation of the IRS’ budget or a change to its mission, however, is less likely.  After all, in past statements Ms. Olson has even stated that 98% of compliance with the IRS is voluntary. Compare that with the fact that the IRS has unpaid assessments of over $137B and a tax gap that stands at well over $400B. Keeping those metrics in mind, one may see the IRS become even more committed to collecting what is legally due.

Keep These Resolutions for a Happy New (Tax) Year

New Year’s resolutions focused on financial goals can be the most rewarding to achieve but are often the most difficult to maintain, according to tax resolution experts at 20/20 Tax Resolution.

“Making financial changes can feel daunting,” said Brian Biffle, president of 20/20 Tax Resolution. “However, they can be the most critical resolutions to establish and keep, particularly if you own your own business.”

A lack of financial planning (leading to challenges meeting tax obligations) is the overwhelming reason business owners seek tax resolution services, Biffle said. Therefore, developing goal-oriented financial practices is the most effective way to avoid facing action from taxing authorities.

Here are 20/20’s top 2017 New Year’s tax resolutions:

  • Make those changes you talked about in April: Remember when you noticed you weren’t maintaining business receipts properly? Review your 2015 tax return to recall what changes you wished you made last year.
  • Resolve to keep better records: It seems like a no-brainer, but maintaining organized, accurate records throughout the year is the quickest way to reduce future tax headaches.
  • Make projections: Many business owners fail to project taxes they’ll owe throughout the year, creating financial uncertainty around tax deadlines. Projecting for these costs helps eliminate surprises.
  • Start a tax-specific bank account: A specific tax-focused bank account to set aside for that expense and serve as a constant reminder to save for tax obligations.
  • Review business and personal expenses: It’s usually easier than one thinks to identify items that can be eliminated, saving hundreds of dollars.

“Most important, get on it,” Biffle said. “If you are currently experiencing a tax debt problem, be proactive and stop running from the issue. It’s really not as frightening as it seems and there are experienced professionals that can help.”

Business Basics: Resources for Managing Your Business

Ask any business owner and they’re likely to tell you the same thing: They love doing their work but occasionally (and in some cases, regularly) struggle with managing business operations. After all, the work is what beckons and inspires business owners – not the bookkeeping. Many people start their businesses to pursue their passions. But if you’re like many, you could use an occasional business primer to ensure you’re managing the business as effectively as possible (as well as to keep taxing authorities satisfied). While not an exhaustive list of business knowledge, the following links can help provide critical information on a variety of basic business operations.

20/20 Tax Resolution offers the following resources to help businesses manage their tax liabilities and obligations:

The Internal Revenue Service provides a thorough overview of basic tax knowledge that is valuable to any business owner:

The U.S. Small Business Administration offers a variety of resources for business owners. Click on the links below to drill down deeper into each of these topics:

What’s Your Process? How to Work a Collection Case

When it comes to the world of tax resolution, why do you take a particular action while working a case? Is it because your client asked you to? Maybe it’s because you know it’s the ‘right’ thing to do? Or, perhaps because this is always your professional recommendation? No matter what your answer might be these are not mutually exclusive options according to 20/20 Tax Resolution’s vice president, David Miles, EA. When practicing collection representation, one needs to hone in on the balance between what gets done in every case, regardless of the circumstances, and what happens only because it’s necessary given the situation.

This foundation helped shape his most recent EA Journal article (June-August 2016 edition), What’s Your Process? How to Work a Collection Case. For the sixth year in a row, Miles has been published in The National Association of Enrolled Agents (NAEA) bi-monthly publication — this prestigious journal allows members of the NAEA to stay up-to-date on any industry trends, tax updates and association news. 

When asked to discuss the overarching theme of his piece, Miles explains, “Ultimately, a practitioner needs to be able to advise a taxpayer on what could happen and also what is most likely to happen in the course of a collection case. The practitioner then must take the taxpayer’s specific situation into account to develop a strategy that allows decisions on where and when action is necessary. An efficient tax resolution practice provides tangible results that are interpreted as success by the taxpayer.”

This article also served as a synopsis to a graduate level National Tax Practice Institute® (NTPI™) course that he presented during the National Association of Enrolled Agents annual conference held in Las Vegas Aug. 1-3. “I encourage those in practice to consider approaching every case, from the easiest to the more complex and the ones engaged at the first sign of a liability to those who engage you much later on, in a way that ensures the taxpayer’s interests are protected and advanced in the most capable manner possible. This session covered the process for handling a collection case from start to resolution through the aid of a specific workflow. It is my goal that each practitioner will infuse their own personality, professionalism and style into a system after having a chance to take this course,” says Miles.

Want to read the full EA Journal article? No problem, click here.

Celebrating 18 Years of Putting Lives Back Together

DENVER, August 9, 2016 – 20/20 Tax Resolution, a market leader in the tax debt resolution industry, is celebrating its 18th anniversary of providing compassionate, comprehensive tax resolution services to businesses and individuals, the company announced today.

In 1998, few people were aware of the “tax resolution” industry. Although there were a few firms specializing in resolving tax issues, most people facing IRS action or experiencing difficulties meeting tax liabilities were unsure of where to turn, or who to trust.

“We wanted to create a company that provided ethical and compassionate services for businesses and individuals who often face fear and uncertainty along with the financial burdens that come with tax issues,” said Brian Biffle, president and founder of 20/20 Tax Resolution. “So to ease these concerns, we created a process that allows a person to take control of their tax debt. We partner with each client to manage communication with taxing authorities, implement a resolution plan, negotiate on their behalf and pursue a strategy that allows them to move forward.”

In the 18 years since 20/20 was created, the need for assistance working with the IRS and state taxing authorities has only increased, according to the company’s VP of Resolution Richard Davidson. 

“The complexity of tax policy makes resolving difficult issues challenging for many businesses and individuals,” Davidson said. “It’s critical that these clients work with licensed tax professionals who stay updated as laws and regulations evolve.”

20/20’s commitment to ongoing training and education, as well as its compassionate approach to client service, attracts the top professionals in the business.

“Our team members get a great deal of satisfaction knowing they are helping people reclaim their lives,” said David Miles. “Because of this, they are committed to finding the best resolution strategy for clients. Our culture encourages agents to seek innovative solutions and offer new suggestions. We equip our tax professionals with the knowledge needed to successfully resolve even the most unique cases.”

It’s difficult to comprehend the concern that business owners and individuals feel when they discover an unpaid tax liability, according to Miles.  “Many of our clients are hesitant to take that first step to finding help. We understand that fear and treat each client accordingly.”

To view a video case study of 20/20’s compassionate process in action, visit: https://www.2020taxresolution.com/2020-tax-resolution-success-story-jurgen/